65 thoughts on “Support”

1. Hello.
   I am trying to install the game in win10, always after starting the application the following error appears:

   Unhanfled exception 13xmlParserFail: ‘C: / Users / HP / Documents / LBZ ALPHA Game Data / tmp / UpdatorOutput.xml’
   The logbook of this event will be sent to the developer.
   File: C: / Users / HP / Documents / LBZ ALPHA Game Data / cb9runtimelog.txt

   However, no logbook is created. This error happens on every computer that I try to install.

   1. run WIN_TOOL_UNINSTALL.bat to clean up old LBZ folders, then redownload and reinstall.

2. hi
   i get an error opening lbz, that an open gl render was not found.
   I play on mac and I use wine but i always get that error!can you help me please???

   1. What video-chip does your mac have? AMD? or NVIDIA?
      Intel, should work too, if the mac is recent.

      1. amd radeon hd6750M
         it’s a half 2011 iMac,intel based i think.
         i tried to re download and re install but nothing same error..

         1. What version of mac-os are we talking about?

            1. 10.11.6 (15G1108) os x el capitan..

            2. That should work, your combination of video-card + os means opengl 3.3 should work. So my guess is wine if f*cking it up somehow. Unfortunately i dont have a mac, so i cant help you get it fixed… maybe some other mac user can help here?

               https://forum.winehq.org/viewtopic.php?f=9&t=28042&sid=bb2a331657c6e49f4d94523aa401a52d

               EDIT: reading from the forum posts of other games wine seems to have an issue with opengl 3.3 on mac.

            3. what about installing via steam?

            4. You can go into your steam library, in the menu select “Add non-steam game to my library” , then select browse, then browse to lbzwin.exe. I dont have any money, so i cant pay the 100$ entry fee for starting a greenlight campaign.

            5. i didnt understand the green light thing,but via steam could be possible?
               can i use the mac version of steam or must i use the windows one?
               could be possibile to play using a virtual box?

3. When i start the game it opens up, but it gets stuck in the middle of the loading screen and it says ERR:Unhandled exception 9ParseFail: ‘Script: data/game/hooks/defaultresources.lgs
   What can i do to fix that. Ty for your attention. :)

4. My operating system is Windows 7 64-bit and pt-BR. I’ve tried running TOOL_WIN_DEBUG.bat, TOOL_WIN_REPAIR.bat, TOOL_WIN_UNINSTALL.bat and delete the My Documents folder.

   1. error in fmodex.dll

      1. Hi! did you try the full updater fix? (including re-downloading from this site?

5. 13xmlparserfail ! please helpme, i try -noupdate in shortcut but show a error !

   1. What error are you getting with the –noupdate? (note… needs 2 -‘s ;) )

   2. thank you very much !!! haha man i needed playing this game hahaha

6. Windows 10.
   unable exception 13xmlparserfail

   1. The webhosting party may be blocking you.. I’ve sent them a message it should be resolved soon.
      To start the game without updating, create a shortcut with the added parameter –noupdate.

      To play latest version: have to execute the updaterfix.

7. Hello, I have a certain problem that I tried with the updaterfix and looked through the forums, I could not find any solutions to this. I start the game and when it opens, it gives me a message saying, Unhandled exception 10AssertFail: ‘_ASSERT(map!=nullptr); is false in lbz/cb9modules/render/buffers.cpp. Please help me with this problem! I really wish to play this game!

   1. Hi, try updating to the latest video-card drivers, for more info check the support page!

8. The game keep saying it cant find the fmodex.dll file when I can clearly see it ive re downloaded a few times and its still not working pls help

   1. Try the updaterfix! (run WIN_TOOL_UNINSTALL.bat to cleanup old LBZ installations

9. I have windows xp and Video-card NVIDIA GeForce 6600. Download drivers from http://www.geforce.com/drivers and instal. Next restart computer. But LBZ no starting. All time error compatible OpenGL renderer was not found. Why?

   1. Most likely the driver install was unsuccesfull…
      With DXDIAG (described on the “update drivers” page above) you can see what driver version you are currently using.

      Apart from that: get another windows… windows XP is no longer safe to use… (support was dropped over a year ago)

      1. I install drivers described on dxiag, display tab. And driver install succesfull.

         :(

         1. error compatible OpenGL renderer was not found ;/

            1. I uninstall driver and replay instal driver for video-car and monitor (http://www.nvidia.pl/Download/index.aspx). Next delete : My Documents/LBZ ALPHA next download and instal LBZ and run game. All time have Error compatible OpenGL renderer was not found. why?

            2. If a driver update does not work and you are still using windows xp, there is a good chance the drivers don’t have opengl 3.3 support…

               Windows XP is very old, and unsafe.

10. When ever i try to launch the game it always pops up with an error that says I’m missing fmodex.dll. I have already tried reinstalling the program but it doesn’t seem to work. I have no idea what to do.

    1. Run the updater fix (link in page above.) that usually works for this error.
       If not, delete the “[My Documents]/LBZ ALPHA Game Data/engines” folder!

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